Effective Date: July 24, 2026
Last Updated: September 5, 2026
Lumo Bites is operated by Premier Pet Nutrition LLC ("Lumo Bites," "we," "us," or "our").
We collect information you provide directly or that is generated through your use of the platform. This falls into several general categories:
We do not collect government social security numbers, human medical records, or credit card numbers directly on our servers. All payment processing is handled securely by our third-party payment processor. Pet health, care, and dietary notes stored on the platform are voluntary and managed directly by the user for pet care coordination.
We collect anonymous usage data to understand feature usage and improve our platform. This data cannot be used to identify you personally.
Government ID and organization verification documents are used solely to confirm identity or legitimacy before granting certain account types. These documents are stored securely and are only accessible to authorized administrators. We do not share this information with third parties. Verification documents are retained only as long as reasonably necessary to provide the service or comply with legal obligations. You may request deletion of your verification documents by contacting us.
We use collected information to operate our marketplace, community, and care coordination features. Information is shared only as necessary to facilitate requested platform interactions:
We may send SMS messages for identity verification or for features you voluntarily opt into. SMS opt-in is always optional and is never required to use the core features of the platform. We may limit the number or frequency of messages sent. You may opt out at any time by following the instructions included in the message. We do not share your phone number with third parties for marketing purposes. Your phone number is used solely to deliver the SMS notifications you have opted into and for identity verification.
We use third-party notification services to deliver push notifications to your device. You may disable push notifications at any time through your device settings.
Lumo Bites may participate in affiliate programs, including the Amazon Associates Program. Affiliate links may appear throughout the platform. Clicking on affiliate links may result in Lumo Bites earning a commission on qualifying purchases, at no additional cost to you. Affiliate partners may collect data according to their own privacy policies.
Certain features display information sourced from third-party services, such as pet adoption listing providers. We do not control and are not responsible for the data practices of these third parties.
Lumo Bites uses artificial intelligence, including third-party AI service providers, to power certain features such as ingredient safety recommendations, pet photo matching, and adoption search. To deliver these features and enforce account tier limits, we record usage logs (including feature type, timestamp, estimated API cost, and your normalized account identifier or IP address). AI-generated results are provided for informational purposes only, may not always be accurate, and should not replace independent judgment or professional advice.
We never sell your personal data. Information is shared only as necessary to operate the platform — for example, sharing relevant profile information between users engaging in a transaction or conversation. We may also disclose information if required by law, or to protect our legal rights, our users, or the public.
Payment and subscription data is securely handled by our third-party payment processor. We do not store or directly process your payment card information on our servers.
Your data is stored using industry-standard encryption and security protocols. While we use reasonable safeguards to protect your information, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected users as required by applicable law.
We retain personal information only as long as reasonably necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
This Privacy Policy is governed by the laws of the State of Kentucky, United States.
You have the right to request deletion of your account and associated personal data at any time by visiting our Account Deletion page or by contacting us directly. Certain information may be retained where required by law or for legitimate business purposes, such as tax records, fraud prevention, or resolving disputes.
We use cookies, browser local storage, and standard web tracking technologies to operate the platform and deliver essential features. Specifically:
You can instruct your browser to block or alert you about cookies, or clear local storage through your browser settings at any time; however, disabling essential storage may affect your ability to stay signed in or use certain interactive platform features.
Depending on your location, you may have rights to access, correct, delete, restrict processing of, port, or object to the processing of your personal data. Residents of certain jurisdictions, including California, and users in regions covered by GDPR or similar frameworks, may have additional rights under applicable local law. To exercise any of these rights, contact us using the information below.
Lumo Bites is intended solely for adults and is not directed to children under the age of 13 (or minors under 18). We do not knowingly collect, solicit, or maintain personal information from children under 13. In the event that we learn that a child under 13 has provided personal data to the platform without verified parental consent, we will promptly delete that information from our servers and active databases. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us immediately at info@lumobitespet.com so we can take immediate corrective action.
Lumo Bites is operated from the United States. If you access our platform from outside the United States, your information may be transferred to, stored, and processed in the United States.
Certain features use automated systems, including AI, to generate suggestions or recommendations. These results should not be solely relied upon and do not constitute professional advice.
We use a variety of trusted third-party services to operate the platform, which may include payment processors, SMS providers, notification services, database hosting, email delivery, affiliate programs, AI providers, and mapping providers. Each of these providers maintains their own privacy policy governing their handling of data.
As Lumo Bites introduces new features, services, and integrations, our information practices may be updated. We reserve the right to update this Privacy Policy at any time. Continued use of Lumo Bites following any updates constitutes your acknowledgment and acceptance of the revised policy.
Your use of Lumo Bites is also governed by our Terms of Service.
This document is provided for operational transparency and informational purposes regarding platform practices. It does not constitute formal legal counsel. Users and stakeholders are encouraged to consult qualified legal counsel for binding legal advice.